Desktop Support Services
The Spelman Desktop Support Services functions as the central point of support activities provided by the Media & Information Technology ("MIT") Team. This group consists of Lab Operations, Customer Support Center, and Lab Operations.
Lab Operations is responsible for the management and support of general-use (academic) computing labs. Learn more about the College’s Lab Operations.
The Help Desk handles 1st-tier support requests.
The Help Desk is the first point of contact
for initiating service requests from MIT. Get
more information about the Help Desk, click here.
To use the resources found on our Virtual Help Desk, click here.
Desktop Support (Field Technicians)
Desktop Support handles on-the-floor support
requests including hardware and software installations,
network, and local printing issues, desktop
connectivity to the Spelman network, as well
as a variety of other services. All requests
for technical support originate with the Help
Desk, and the technical staff works from an
online call-tracking database.