10/20/14 9:10 AM

Media & Information Technology

Desktop Support Services

The Spelman Desktop Support Services functions as the central point of support activities provided by the Media & Information Technology ("MIT") Team. This group consists of Lab Operations, Customer Support Center, and Lab Operations.

Lab Operations

Lab Operations is responsible for the management and support of general-use (academic) computing labs. Learn more about the College’s Lab Operations.

Help Desk

The Help Desk handles 1st-tier support requests. The Help Desk is the first point of contact for initiating service requests from MIT. Get more information about the Help Desk, click here. To use the resources found on our Virtual Help Desk, click here.

Desktop Support (Field Technicians)

Desktop Support handles on-the-floor support requests including hardware and software installations, network, and local printing issues, desktop connectivity to the Spelman network, as well as a variety of other services. All requests for technical support originate with the Help Desk, and the technical staff works from an online call-tracking database.

Helpful Resources