Help Desk Services
News: Wireless is Here! Learn Where, Learn How
The Help Desk is Spelman's central location for technology
support
and
service.
The
Help
Desk
handles 1st-tier support requests. All MIT service calls,
no
matter what the functional area, originate with the Help
Desk.
Additional online help desk resources can be found at the Virtual Help Desk for Students
Operations:
• Hours for calls: 8:30 a.m. and 5:30 p.m., Monday
thru
Friday
• Hours for walk-ins: 8:30 a.m. and 4:30 p.m., Monday thru Friday
• Location: ACC Room 201
• Internal Support Line: Ext. 5400
• Direct dial: (404) 270-5400
• Lotus Notes Account: "help"
• Internet Mail Account: help@spelman.edu
The Help Desk is primarily staffed by student workers. To
escalate Help Desk issues, contact:
• Help Desk Coordinator - ext. 5388
• Associate Vice President,
Desktop Support - ext.
5394
• Executive Assistant - ext.
5377
• Chief Information Officer -
ext.
5376
Resources (PDF):
When Visiting the
Help Desk
Student Web Instructions
for Banner 6
Wireless Guidelines
Frequently Asked Questions
PC/Laptop Recommendations
Spelman College
Technology Guidelines
Computer Support
Companies
